By MICHAEL PERKINS
FOR THE TWENTIETH-CENTURY CONSUMER, Apple, Inc. seems to stand alone in its ability to define a market for a product, fill that market before anyone else can, and engineer the very need for that product in its customers. Apple has not only wrought great things, it has convinced us that, even though we couldn’t have imagined them ourselves, we can no longer imagine life without them. That bond between provider and user seems unique in the history of the world.
But it’s been done before.
In the 1880’s, when George Eastman perfected the world’s first practical photographic roll film, the idea of owning one’s own camera was quaint at best. Early photo images were created by talented, rich tinkerers and the first few professionals, making photographers a small, select brotherhood. Even so, Eastman’s boldest idea was not his film but the affordable means to make a film user out of the average man. The new Eastman Kodak company, like Apple, conceived of a market, filled it almost exclusively with their own products, and closed the deal by proceeding to teach people not only how to use their Kodaks but how to link photography with a full and happy life.
Over the last few Decembers, I have dedicated pages of The Normal Eye to the decades-long love affair between Kodak and the world that it trained to treasure photographs. Its marketing reached its creative zenith with the “Open Me First” Christmas campaigns of the 1950’s and ’60’s, which posited the idea that nothing wonderful could happen in the life of your family, especially on The Big Day, if you failed to record even a moment of it on Kodak film.
However, Kodak’s mastery of emotional messaging was in full flower generations before the “Open Me First” pitches for Instamatic cameras and Carousel projectors. Long before television and radio, the company’s persuasive use of print carried much the same appeal: if it’s important, it’s worth preserving, and we have the tools and talent you need to do it. Kodak cameras quickly became positioned as The Ideal Christmas Present, as the company targeted newlyweds and young parents with their upscale models and cultivated the youth market with their $1 line of children’s cameras. In an early example of inspired branding, the kids’ models were marketed with the names and images of illustrator Palmer Cox’ runaway juvenile book characters, the Brownies, playful elves who were featured on Kodak packaging and ads for more than a decade, helping launch the world’s most successful lines of cameras, in continuous production from 1900 to 1980.
Not even Apple in all its marketing glory has managed to align itself so solidly with the emotional core of its customers in the same way that Kodak, for nearly a century, forged a bond between its users and the most emotionally charged time of the year. In so doing, they almost singlehandedly invented the amateur photographer, fueling a hunger for images in the average Joe that continues unabated.